Shipping policy
At Vybz Cart, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed slightly. In such cases, we will notify you by email.
2. Shipping Times
Estimated delivery times after dispatch:
- United Kingdom: 3–7 business days
- Europe: 5–10 business days
- International: 7–15 business days
Delivery times are estimates only and may vary due to courier delays, customs processing, or external factors beyond our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping fees will be clearly displayed before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
You can use this tracking number to monitor your delivery status at any time.
5. Incorrect Address
It is the customer’s responsibility to ensure that all shipping details are entered correctly at checkout.
We are not responsible for delays or lost packages caused by incorrect or incomplete address information.
If you notice an error in your shipping details, please contact us immediately at:
6. Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us so we can investigate with the courier.
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances.
7. Customs and Import Duties
For international orders, customers may be responsible for customs fees, import duties, or taxes imposed by their country.
These charges are not included in the product price or shipping cost.
8. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with your order number and photos of the issue.
We will review the case and arrange a replacement or resolution where applicable.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: samzshop2024@gmail.com
We aim to respond within 24–48 business hours.