Refund policy
At Vybz Cart, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Returns
We accept returns within 14 days from the date your order is delivered.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must be free from damage, stains, or signs of wear.
- Proof of purchase (order number or receipt) must be provided.
We reserve the right to refuse returns that do not meet the above conditions.
How to Return an Item
To initiate a return, please contact our customer support team with your order number and reason for return.
Once your return request is approved, please send the item to our warehouse address:
Vybz Cart Returns Department
50 Edenfield Road
M25 0EE
United Kingdom
Customers are responsible for ensuring returned items are securely packaged. We recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.
Refunds
Refunds will be processed once the returned package has been received and inspected at our warehouse.
If your return is approved:
- Your refund will be issued to the original payment method used for the purchase.
- Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
You will receive an email confirmation once your refund has been processed.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographs of the issue. We will work with you to resolve the matter as quickly as possible.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Personalised or custom-made products
- Items marked as final sale or non-returnable
- Products that have been used, damaged, or altered after delivery
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us for assistance.
Contact Us
For any questions regarding returns or refunds, please contact the Vybz Cart customer support team through our store contact page or customer service email.
By placing an order with Vybz Cart, you acknowledge and agree to this Return & Refund Policy.